Appointment Information & Fees

• Consultations

  Charges are based on a standard 15-minute appointment. To be able to address complex or multiple issues thoroughly and safely we ask that you book a 30-minute appointment.
  Phone consults are standard 15-minute appointments and charged at our standard face to face appointments fee.

• Payments

  Payment is expected at the time of all consultations and at the time of script collection. EFTPOS, credit card and internet banking facilities are available. Payment can also be made through the Manage my Health portal. Patients using internet banking are asked to please include their surname and initials and reference “Script” in payment details.

  Please note that all costs incurred in the recovery of overdue fees, including but not limited to debt recovery charges and legal fees, may be added to the balance of your account.
  

  We understand that sometimes patients may have difficulty with payment. Please discuss this when booking or at the time of your consultation.

  
  

• Cancellations

  If you are unable to make your appointment, please give us a minimum of two hours notice of cancellation. We reserve the right to charge for non-attendance at the rate of your appointment.

  
  

• Rescheduling Appointments and Late Arrivals.

  *We understand that once in a while unforeseen circumstances may arise which require your appointment to be changed. We will do our best to reschedule your appointment as soon as possible.

  *If you find yourself behind schedule or arrive late, in fairness to other patients we may find it necessary to reschedule your appointment. Your understanding is appreciated.

*If you are unsure if you are eligible for a Community Service Card, please see: Work and Income

Please note - additional charges will apply for extended consultations, nursing services and treatments.